Ordering Policies
Privacy Policy In certain cases we require contact and personal information from our customers. This information is strictly used for processing orders and responding to ticket inquiries. We take the responsibility of protecting the privacy of our customers very seriously. No information will be sold, shared, or rented out. Security measures have been taken on our site to insure against misuse, loss and tampering of any sort regarding information under our control. Payment Types
Online Ordering Although our online ordering function is updated numerous times throughout the day it is not in real time. As a result tickets displayed are sometimes not available. If a customer orders tickets that are no longer in stock we can usually find very similar seats that are comparably priced. Customers would only be required to accept tickets that were originally ordered. Credit cards are not charged if tickets originally ordered are not in stock. Our liability shall be limited to one and a half times the originally
ordered purchase price. Credit Card Authorization Form Orders exceeding $1000.00 require a Credit Card Authorization form to be completed by customer and returned to us with a copy of the cardholders drivers license (front and back) and credit card. Orders cannot be processed without this documentation so customers should return it as soon as possible. Credit cards with billing addresses not in the US, despite the order amount, will also be required to follow this procedure. Incomplete documentation can lead to order cancellation at any time, even after confirmation. When an order has been confirmed, an agent will contact the buyer
by email, phone or fax. Delivery of Tickets  Tickets
are typically shipped within a few days of order confirmation. All
shipments are sent via FedEX. A signature is required upon delivery.
A physical street address must be provided. FedEX will not
deliver to a P.O. box.· Federal Express Priority Overnight - $20.00 · Federal Express Next Day - $15.00 · Federal Express Two Day Service- $ 10.00 International shipments are also possible in most cases. If we cannot ship to your location, you will be contacted. Please contact us for international shipping rates. We will refund 100% of the transaction if the shipment is lost,
or damaged and tickets are no longer usable. Delays and Cancellations •Delay or Cancellation of Event In the case of an event being cancelled and not rescheduled, the ticket cost, not including any fees for shipping and handling will be refunded. This does not apply to cancellations due to an act of God (weather, earthquake, etc.), venue structure issues, war, fire, civil disobedience, any acts of government, customer inability to obtain transportation, terrorism, strike, lockout or other labor disputes. There are no cancellations, refunds or exchanges for delayed events. We are not responsible for time changes or the rescheduling of an event. If an event is postponed, the original tickets will generally be honored for the new date and time of the event. •Customer Cancellations The customer cannot cancel their order or exchange tickets once payment is received. |
 Q: What if the game is cancelled? A: In the event where a game is cancelled all money, minus and handling and shipping charges will be refunded to the customer. There are no refunds for postponed or rescheduled games Q: Are you the official box office? A: No, we buy and sell tickets. Because we deal in the secondary market our tickets are generally sold above the face value. |
 When you order tickets from Islanders-tickets.net you can feel confident that you are dealing with an industry leader. We have been in the business of procuring event tickets for over ten years. Our extensive network of contacts gives us access to some of the best seats in nearly every venue nationwide. |
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